Is Your Networking for You?
- HOD’s IT management services improve service levels, satisfaction, and end-user productivity through streamlining processes, centralizing IT support, training processes, and integrating support tools.
- HOD’s Integrated Services Management Center (ISMC) supplies a network of 24×7 delivery facilities that support every level of IT services.
- A managed services catalog provides a comprehensive list of existing IT services and solutions, as well as customizable offerings that can be tailored to meet specialized needs.
- Helpdesk, infrastructure, data center, and NOC: HOD can embed experts in-house to work with existing systems or outsource these services altogether.
- IT services available at every level that applies industry best practices and adheres to regulatory compliance standards.
Whether you need help optimizing your own integrated network, or you just want to outsource, HOD has everything you need to get it done.
World-class people for mission-critical success.
HOD provides a broad portfolio of efficient, cost-effective IT services backed by a global infrastructure for delivering on-demand solutions that leverage the skills of field-proven IT experts.
Put out IT fires for good.
HOD assists with the daily firefighting involved with end-user IT services. From the desktop to the help desk, we’re prepared to meet the realities of modern business operations—like around-the-clock staffing, discrete business lifecycles, and workplaces that span both geographic and constructed boundaries.
For desktop services, HOD handles the entire lifecycle of end-user computing, from acquisition to disposal. This includes the applications, installations, updates, patches, and detailed desktop engineering that ensures users remain productive. We provide end-user services in-house or in-the-field. Your in-house staff can leverage our powerful, cost-effective resources. Or we can handle the entire solution for you from our enterprise operations center—a plan that lowers costs and increases flexibility.
For help-desk services, your customers and users can call our service desk or yours. HOD can apply for either dedicated or non-dedicated help-desk support on a 24x7 basis worldwide. This means we can field calls from all the users who need technical assistance to get back to work. Or we can augment your help-desk services by embedding our IT experts in your organization. Built on your requirements, HOD help-desk services bring you a high-quality, cost-effective solution.
Benefits
- Boost customer and user productivity, increase the efficiency and effectiveness of existing IT administrators, and lower frustration for everyone.
- Re-direct IT efforts and staffing toward more important tasks and initiatives that align with business goals, like reducing costs, improving service, and supporting new business opportunities.
- Refocus the perception of IT from liability to contributor to your organization’s success.
Qualifications
- HOD’s ISMC is the foundation of our commercial business solution—a network of delivery centers that provide customer-centric IT services to organizations around the world.
- Flexible service options: Deliver services at the customer site, the ISMC site, or both.
- Integrated enterprise delivery model features quality support, processes, and technology—the people, processes, and systems required to fully integrate our services seamlessly with yours.
Our input helps make their solutions stand out from the crowd.